FAQ

Frequently Asked Questions (FAQ)

Welcome to Cool Finds — your destination for interesting, useful, and trending products sourced from around the web. Below are answers to some of our most commonly asked questions.

Shipping & Delivery

How long does shipping take within Australia?

Standard shipping within Australia typically takes 5–8 business days.

How long does international shipping take?

International shipping usually takes between 9–31 business days, depending on your location and local postal services.

Do you provide tracking information?

Yes. Tracking information will be made available as soon as possible after your order has been processed and shipped.

Where can I track my order?

You can track your shipment anytime on our Track Your Order page.

Why hasn’t my tracking updated yet?

Tracking updates can sometimes take a few days to appear after shipment, especially during busy periods or international transit.

Orders & Payments

What payment methods do you accept?

We accept most major payment methods including:

  • Visa
  • Mastercard
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been shipped, changes or cancellations may not be possible.

Will I receive an order confirmation?

Yes. You’ll receive an email confirmation shortly after placing your order.

Returns & Refunds

What is your return policy?

We accept returns up to 30 days after delivery.

How do I request a return?

Please contact our customer support team with your order number and details about the issue. We’ll guide you through the return process.

When will I receive my refund?

Refunds are typically processed after the returned item has been received and inspected.

Products

Are your products tested for quality?

We carefully source products from trusted suppliers and aim to provide quality items that offer great value and functionality.

Will products look exactly like the photos?

We do our best to display products accurately. However, slight variations in colour or packaging may occur depending on manufacturers and screen settings.

Do you restock sold out items?

Some popular products may be restocked. We recommend checking back regularly or contacting us for availability updates.

Customer Support

How can I contact Cool Finds?

You can contact us through our website contact form or customer support email. We aim to respond as quickly as possible.

What are your support hours?

Our customer support team operates during standard Australian business hours.

Still Need Help?

If your question isn’t answered here, feel free to contact the team at Cool Finds — we’re always happy to help.